Terms and Conditions

Important information for your stay with us

  • Arrival at the property

A unique PIN code for the main door entrance will be shared via WhatsApp on the day of check-in.

  • Check in

From 15.00 onwards

You’ll need to let the host know in advance what time you’ll arrive.

  • Check out

Latest by 11.00.

Late check-out fee of RM50 per hour shall be charged, unless waived by the Host

  • Cancellation/prepayment

A deposit amounting to RM300 shall be paid in advance when booking is made.  Payment of this deposit shall be via bank transfer.  This deposit is fully refundable if booking is cancelled at least 2 weeks before the check-in date.  Any cancellation received within 2 weeks prior to arrival date will cause the above deposit to be forfeited.

The balance payable and the RM500 refundable deposit shall be paid via bank transfer, cash or credit card upon check-in.

The Host may cancel any bookings if so directed by the authorities or when the property had been acquired by another party.  If cancelled not less than 2 weeks before the check-in date, the deposit of RM300 paid shall be refunded, without any interest or penalty.  However, if cancelled within 2 weeks before the check-in date, a penalty of RM300 shall also be paid on top of the refunded deposit.

  • Refundable deposit

A damage deposit of RM500 per stay is required. This will be collected by bank transfer. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

  • Children and beds

Child policies

Children of any age are welcome.

Cot and extra bed policies

No cots or extra beds are available.

  • No age restriction

There is no age requirement for check-in.

  • Smoking

Smoking is strictly not allowed inside the premise. The deposit will be forfeited if there are any traces of smoking after your stay.

  • Parties

Parties/events are not allowed.

  • No curfew

Come and go anytime you want but please be considerate to our neighbours by reducing the noise especially between 10:00 pm to 7:00 am.

  • Pets

Pets are not allowed.

  • Force Majeure

The Host shall not be liable for:

Failure to fulfil obligations due to events beyond reasonable control, including but not limited to:  
  1. Natural disasters (floods, earthquakes, hurricanes).
  2. Government restrictions (travel bans, lockdowns).
  3. War, terrorism, or civil unrest.
  4. Utility failures (power/water/internet outages), including air-cond failures.
  5. Pandemics or health emergencies